Customer Support

Please visit to use the knowledge base, watch tutorial videos and submit support tickets 24/7/365. 

Platinum-level users may also call 1-888-9-SITEWIZ (1-888-974-8394) for support Monday through Friday between 9:00 AM - 5:00 PM.  Silver and Gold level users may pay an additional fee per-call to receive phone support.

Note that our office may be closed during holidays or company events.  If a representative is not available, please submit a support ticket and we will respond as quickly as possible.

Support Website:
Available 24 hours a day
Support by Phone: 
Phone Hours: 9:00 AM - 5:00 PM Eastern
Monday - Friday, Closed Holidays

You may also visit our Frequently Asked Questions (FAQ) page for answers to common sales and billing questions.